Contact Information

We are happy to hear from you. Feel free to get in touch with us if you have any requests, questions or feedback concerning our services.

You may access our Online Feedback form to drop us a note or contact us through the following channels.

For feedback on how our Stores served you, you may send us a message by texting:

  • SQ <Store Name> <message> and send to 3913918888 (Smart)
  • EASTWEST SQ <Store Name> <message> and send to 0908-8968278 (Globe and Sun)

Telephone
  Customer Service Hotline   888-1700
  US Toll Free   1-866-828-6296
  Corporate Office Trunk line   575-3888
Social Media
  Facebook   facebook.com/eastwestbanker
  Twitter   twitter.com/eastwestbanker
Email
  Customer Service   service@eastwestbanker.com
  ATM Center   atmcenter@eastwestbanker.com
  Credit Cards   cards@eastwestbanker.com
  ID & Password Support   service@eastwestbanker.com
  Human Resources   careers@eastwestbanker.com
  Trust   uitf@eastwestbanker.com
  Service Quality   ewfeedback@eastwestbanker.com
Tutorials

  Video Tutorials for Online Banking Personal

You may also send us a mail or visit our Corporate Office located at The Beaufort, 5th Avenue corner 23rd Street, Bonifacio Global City, Taguig 1634 or any of Stores near your location. For a complete list of our Store addresses and contact numbers, please access our Branch Locator.