Banking Security 101

EastWest Peso Money Market Fund

General Banking Security Tips

A bit of vigilance and some new habits on your part can go a long way to making your banking and shopping experience better and secure. Remember these:

Personal Identification Number (PIN)

  • Choose a PIN that other people will not easily guess. Avoid using your birthday or combinations like “123456”, “101010”, etc.
  • Keep your PIN a secret. Memorize it. Don’t write it down, especially on your card.
  • Change your PIN from time to time.
  • Never disclose your PIN to anyone. No one should ask for your PIN, including representatives from EastWest.


  • Create a strong password with at least 8 characters composed of alphabetic (uppercase and lowercase), numeric, and special characters.
  • Don't use information that could be easily linked to you, like your nickname, your favorite band, or your favorite movie.
  • Change your password from time to time.
  • Have a different password for each website account, your computer, and your wireless network.
  • Like your PIN, keep your password a secret.
  • Don’t share your password on the phone, in texts or by email. Legitimate companies will not send you messages asking for your password. If you get such a message, it’s probably a scam.

Physical cards

  • Keep all your cards in a safe place and don’t let anyone else use them.
  • Protect your cards. They probably won’t work if they get demagnetized, scratched or bent.

Control and monitoring

  • Set the purchase and withdrawal limits of your Debit and Prepaid cards. Setting these limits gives you greater control over your spending and reduces the risk of fraud.
  • Review your account statements carefully for unfamiliar transactions. Or better yet, sign up for EastWest Online to get secure online access to your account anytime, anywhere.
  • When no longer needed, safely dispose of your statements, receipts and documents that contain information relating to your financial affairs by shredding them.

Computer / mobile device

  • Always keep your computer security up to date with anti-virus and anti-spyware software, and a good firewall.
  • Set your operating system and web browser to update automatically.
  • Copy important files onto a removable disc or an external hard drive, and store it in a safe place. If your computer gets compromised, you’ll still have access to your files.


  • Avoid using a public Wi-Fi connection. Most Wi-Fi hotspots don’t encrypt the information you send over the internet and aren’t secure.
  • Secure your home wireless network. Change the default name of your router and protect it with a strong password. Turn off “remote management” features, if any.
  • Turn on the encryption feature of your wireless router. Using encryption is the most effective way to secure your network from intruders.
  • Encrypt your network with WPA2, which offers better protection compared to the older alternatives Wired Equivalent Privacy (WEP) and Wi-Fi Protected Access (WPA).


Lost/stolen card or compromised account? Immediately report the loss/theft of your EastWest Debit, Prepaid or Credit card or any problem with your cards or your accounts, including transactions you have not unauthorized, to EastWest’s 24/7 Customer Service Hotline:

Metro Manila: 888-1700
Domestic Toll-Free: 1-800-1888-8600