Taronga Zoo - Visa International Family Pass

Merchant Terms & Conditions 

General Visa customer exclusive terms
Visa customer exclusives can only be purchased with a Visa card.
Visa cardholders who have purchased a general admission ticket via the general Taronga website (and not through the listed links above) are not eligible to the Visa customer exclusives. 
 

Taronga Zoo reserves the right to limit or prevent admission to ensure public safety, refuse entry to any person, require any person to leave the zoo immediately, confiscate an object; and modify at any time the Conditions of Entry set out below. 
 

Visa have partnered with Taronga to support vital conservation work in Australia. The partnership also unlocks memorable and exclusive experiences for Visa customers across the globe. These exclusive Visa ticket types are subject to the below terms: 
 

The Visa customer exclusive tour
The Visa customer exclusive tour is only available to guests who purchase a ‘Visa Couples Single Day Visit’ or a ‘Visa Family Single Day Visit’ via the Visa booking link: https://taronga.org.au/get-involved/corporate-partners/visa-perks 
 

The Visa customer exclusive tour will depart at 11am once per day.
To redeem this tour inclusion as part of your ticket, you must make yourself known to staff at the information desk at the entrance of the zoo prior to 11am. A Taronga team member will provide instructions and the tour places each day based on factors such as animal welfare, site operations, any events happening that day, weather, and if there are any new activities within the zoo. 

If you do not make yourself known to staff before 11am, you will forfeit this component of your ticket. 
 

There is a maximum quantity of this ticket type sold each day, and your tour will have other Visa customer exclusive ticket purchases on your tour. 
 

The optional hamper add-on Hampers require three (3) business days’ notice to book these through the Visa customer exclusive link, however food is available at all our food outlets should you wish to purchase and attend Taronga within a shorter timeframe. 

Booked hampers will be available for collection from the Taronga Food Market from 11:30am onward each day. The latest time to collect your food hamper is 2pm. Taronga Food Market is located in the middle of Taronga Zoo. Please show your ticket to the friendly staff at the Taronga Food Market to collect. 
 

You will be able to choose your choices of beverages on the day of your arrival. Your options include soft drink, juice, water or a hot beverage. Your beverage option excludes the option of alcoholic beverages. 
 

Given the nature of Taronga’s food outlets, special dietary requests cannot be fulfilled via the optional hamper pre-order function. For specified dietary requests, purchasing food that’s right for you on the day of your visit is recommended. Taronga’s food outlet menu’s can be found here. 
 

In addition, you agree to be bound by the General Taronga Zoo entry terms available on the purchase site here. 
 

Visa Terms and Conditions 
 

Offer details as shown are based on information provided by the Merchant. No warranties are made by Visa that the information is correct. Please check directly with Merchant to confirm availability and validity of the Offer. The Merchant is the sole provider of all goods and/or services under this offer. Accordingly, the Visa Cardholder understands, acknowledges and agrees that the procurement by him/her of any goods and/or services under this Offer shall constitute a contract solely between the merchant and him/her, and Visa is not, nor will become, a party thereto. By utilizing or attempting to utilize any of the goods and services under this Offer, the Visa Cardholder understands, acknowledges and agrees that: Any claim, complaint or dispute of any nature arising out of or in relation to the procurement, or attempted procurement by the cardholder of any goods and/or services under this offer (each a “Claim”) shall be settled by the Visa Cardholder directly with the Merchant, and Visa Cardholder shall not make any Claim against Visa. Without prejudice to the foregoing, and to the fullest extent permitted by law, Visa shall not be liable to any person for any loss, damage, expenses or claim (whether direct or indirect) in relation to any personal injury, death, false representation, damage or omission arising from or in connection with the usage or attempted usage of the Offer or goods and/or services provided under the Offer.