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HELP AND SUPPORT CENTER - SECURITY AND 
SAFETY TIPS

Why it’s important to turn off your debit card when not in use

With sales and offers in your favorite stores and e-commerce sites happening all the time, it’s more than likely that you’ll constantly be using your debit card for your purchases.

As you’re increasingly relying on the convenience of your debit card, it’s always good to take extra precautions in protecting your account and card details, like your account/card number, card CVV, expiry date, online/mobile log-in details, and OTP.

In addition, EastWest debit cardholders can easily reclaim some peace of mind from the potential risk of fraud or theft with the card’s easy-to-use and instantaneous On/Off security feature, which lets you lock your debit card from either ATM use, in-store or POS transactions, and online purchases whenever it’s not in use. This helps prevent fraudsters from making unauthorized transactions with your debit card should they have your details.

It’s good practice to protect yourself by keeping your debit card locked most of the time, only turning it ‘on’ whenever you need to use it. Turning your debit card on and off is quick and easy in EastWest’s mobile app” said Joey A. Regala, EastWest’s Chief Information Security Officer.

Turning off your EastWest debit card is simple. Just log on to your account on the EastWest Mobile app, go to Card Settings, and select the function you want to secure, and you’re done. It’s that fast—just turn it on every time you need to make a transaction or purchase and turn it back off.

Reclaim your peace of mind and make it a habit to secure your debit card and your EastWest account with the EastWest Mobile Banking app, available on the Apple App Store and Google Play Store.

https://orangemagazine.ph/2022/why-its-important-to-turn-off-your-debit-card-when-not-in-use/