What is the SIM Registration Act?

Also known as Republic Act 11934, the SIM Registration Act aims to protect consumers from illegal activities such as scams, smishing and other kinds of mobile phone and online fraud. To implement this, all mobile phone users are required to register their prepaid and/or postpaid SIM cards with their respective telecommunications provider until July 25, 2023

 

How do I register my SIM card/mobile number?

  • You may check the official posts and announcements of your telecommunications provider for complete details. 
  • Make sure to register your prepaid and/or mobile number with your telecom service provider until July 25, 2023 to avoid deactivation. 

 

What happens if I miss the last date of SIM Registration?

Failure to register within the prescribed period shall result in the automatic deactivation of the SIM. 
 

What does this mean for EastWest customers? 

Your unregistered mobile number linked to your EastWest account may be deactivated and may result in the following: 

  • Failure to receive One-Time Password (OTP) for online banking transactions which may result in the discontinuation of transactions such as fund transfers, purchases, and other mobile banking transactions. 
  • Failure to receive necessary SMS notifications about online, over-the-counter (OTC) or point-of-sale (POS) transactions. 

What should I do?

  1. Check the mobile number/s linked to your accounts logging in to your EastWest Mobile App or  EastWest Online
  1. Select "Details & Preferences" to see the mobile number, and email address linked to your account
  1. Should you wish to update the mobile number and/or e-mail address linked to your EastWest account, kindly visit your store of account and our friendly EastWestbanker will assist you.

 

EastWest is always committed to providing our clients a smooth banking experience. To protect customers like you against fraudulent transactions, we encourage you to register your mobile number/s with your respective telecommunications service provider within the prescribed SIM registration period in line with the SIM Registration Act (R.A. 11934) to avoid any possible disruption in your banking transactions.

Make sure to register your active mobile numbers with your respective telecom providers within the prescribed SIM registration period in order to avoid any inconvenience with your banking transactions.