To help ensure the proper handling of loan-related documents, EastWest will be implementing new service fees starting May 28, 2025:

  • Late Submission Fee (LSF) for Auto Loans – Applicable to Auto Loan Accounts with Unsubmitted Insurance Policy Renewals or Certificates of Cover (COC) for Years 2 to 5.
  • Storage Fee for Unclaimed Documents – Fully paid Auto Loan OR/CRs and Mortgage Loan Titles that remain unclaimed will be subject to a safekeeping fee.
    To avoid these fees, we encourage you to submit your required documents on time and promptly claim your fully paid loan records.

For more details, contact us at (+632) 8888-1700.

Thank you for your cooperation and continued trust in EastWest.