Visa Luxury Hotel Collection

The promo is open to EastWest Visa credit cardholders whose accounts are active, current, and in good credit standing. Cardholders in good credit standing are those with EastWest Visa credit cards which are not reported lost or stolen, whose accounts are not delinquent, not under investigation due to suspected fraud, and those who have not violated any of the Terms and Conditions governing the Issuance and Use of EastWest Visa credit cards.

Promo Period:
Booking and stay period is until December 31, 2024.
 

Terms and Conditions:
Best Available Rate Guarantee

1. If you find a lower room rate* on another website within 24 hours of making a booking with Visa Luxury Hotel Collection, they will match the rate.
   * The lower rate found must:

• Have identical booking requirements and policies for payment and cancellation as your Visa Luxury Hotel Collection booking.

• Be for the same hotel, room type, stay dates/length, and number of guests.

• Be publicly viewable and verifiable on the other website.

• Be for room only, exclusive of other benefits or perks.

2. To make a claim, simply complete the Best Available Rate Guarantee online claim form within 24 hours of making a booking. Visa Luxury Hotel Collection will review your claim and contact you within 48 hours.
   Please note: hotel cancellation policies vary greatly. Many hotels are flexible and allow cancellation up to 24 hours in advance of your stay. The Visa Luxury Hotel Collection understands that sometimes travel plans change, and therefore does not charge additional change or cancel fees.

3. The Best Available Rate Guarantee online claim form must be completed in full within 24 hours of making your Visa Luxury Hotel Collection booking.

4. Claim must include the lower rate and exact link (URL) where it can be confirmed.
   The following rates do not qualify:

• Pre-paid, non-cancellable, and/or non-refundable rates.

• Rates available on auction or flash sale websites like (but not limited to) Priceline or Hotwire.

• Reward program rates, corporate/group rates, government rates and/or other rates not available to the general public.

• Packaged rates that include the room with other travel and/or entertainment goods and services such as (but not limited to) airline tickets, car rentals, or show tickets.

5. If we verify the lower rate, your nightly rate will be adjusted to reflect it.

6. The rate and/or benefits cannot be combined with hotel specific special offers or packaged promotions or other rates not publically viewable.

7. The Visa Luxury Hotel Collection has the sole right to determine the validity of any claim.

8. The Visa Luxury Hotel Collection has the discretion to determine if a competing rate is genuinely available.

9. In the case of a dispute, the Visa Luxury Hotel Collection’s decision is final.

10. The Visa Luxury Hotel Collection reserves the right to modify this Best Available Rate Guarantee at any time.

Automatic Room Upgrade Upon Arrival
Upon availability at check-in, you will be upgraded to the next highest room class for the duration of your stay.

Complimentary In-Room Wi-Fi
Upon check-in you will be provided with complimentary internet access, if available, for the duration of your stay.

Complimentary Continental Breakfast Daily
For the length of your stay, you and one guest will receive complimentary continental breakfast daily. If the hotel does not offer continental breakfast, they will offer another dining or other benefit of equal value based on local market rate.

USD 25 Food or Beverage Voucher
During your hotel stay you will receive either a USD 25 voucher at check-in good for food/beverage within the hotel or a USD 25 credit at check-out. Limit of one USD 25 credit per room, per stay. A stay is defined as consecutive nights spent at the same hotel, regardless of check-in/check-out activity. Any charges over and above the credit described above will be applied directly to your account to settle upon departure. Credit has no cash value and is not valid on room rate or third party services.

VIP Guest Status
As a guest through the Visa Luxury Hotel Collection, you will be recognized within the hotel as a VIP Guest. VIP Guest services and amenities differ by property.

3 PM Check-out Upon Request
Late checkout is available upon request, upon availability by the hotel. At the time of check-in, or during the course of your stay, you may contact the front desk and request late checkout up to 3 p.m.

* In cases where one of the benefits is not available at a hotel, the hotel may provide a substitute benefit of equal value. Some hotels may provide one of the benefits as a standard feature of the room being booked. In those cases, the hotel may or may not provide a substitute benefit of equal value. Resort fees that cover any of the benefits are not reimbursable. Reservations must be booked either on a Visa Luxury Hotel Collection website or through Visa Concierge for benefits to apply. Some properties may require a minimum night stay or require the booking of certain room categories to receive the additional complimentary benefits. Please consult the terms and conditions for each property.

Book a participating hotel online at www.visaluxuryhotels.com or call Visa Concierge.
 

The use of the EastWest Visa Credit Card in connection with this promo is subject to the Terms and Conditions governing the issuance and use of the EastWest Visa Credit Card.

For any concern, inquiry on the promo or concerns on the EastWest Visa Credit Card account or Cardholder's eligibility, Cardholders may contact EastWest's 24-Hour Customer Hotline at (+632) 8888-1700 or e-mail cards@eastwestbanker.com.